๐จ ๐ ๐ญ๐ซ๐ฎ๐ญ๐ก ๐๐ฏ๐๐ซ๐ฒ ๐๐๐๐ฅ ๐๐ฌ๐ญ๐๐ญ๐ ๐ ๐จ๐ฎ๐ง๐๐๐ซ ๐ง๐๐๐๐ฌ ๐ญ๐จ ๐ก๐๐๐ซโฆ
๐ณ๐๐๐ ๐ ๐๐๐ ๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐
๐ป๐๐ ๐ณ๐๐๐ ๐ด๐๐๐๐๐๐๐๐๐ ๐บ๐๐๐๐๐ ๐๐.
I am a ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐๐๐ซ๐ค๐๐ญ๐ข๐ง๐ ๐๐ฉ๐๐๐ข๐๐ฅ๐ข๐ฌ๐ญ.
And today I want to share a crucial observation of mine
which I've understood by working with many companies and interacting with their owners.
Everywhere I hear the same line:
๐ โ๐๐ฎ๐ง๐ง๐ฒ, ๐ฐ๐ ๐ก๐๐ฏ๐ ๐ฉ๐ฅ๐๐ง๐ญ๐ฒ ๐จ๐ ๐ฅ๐๐๐๐ฌโฆ ๐๐ฎ๐ญ ๐ญ๐ก๐ ๐๐จ๐ง๐ฏ๐๐ซ๐ฌ๐ข๐จ๐ง ๐ข๐ฌ๐ง'๐ญ ๐ก๐๐ฉ๐ฉ๐๐ง๐ข๐ง๐ .โ
But when I delved into the system, the real reason emerged
Itโs not always the sales team. Most of the time, the Lead Management System is weak.
And the backbone of this system is
๐ต ๐๐๐ฅ๐๐ฌ ๐๐จ๐จ๐ซ๐๐ข๐ง๐๐ญ๐จ๐ซ
Whose real job is
1๏ธโฃย Tracking every lead
2๏ธโฃEnsuring every follow-up
3๏ธโฃ Updating the CRM daily
(Sounds simpleโฆ but this is the weakest point.)
โ ๐ ๐๐ข๐ ๐๐ข๐ฌ๐ญ๐๐ค๐๐ฌ ๐จ๐ ๐๐๐ฅ๐๐ฌ ๐๐จ๐จ๐ซ๐๐ข๐ง๐๐ญ๐จ๐ซ๐ฌ (๐ญ๐ก๐๐ญ ๐ค๐ข๐ฅ๐ฅ ๐๐จ๐ง๐ฏ๐๐ซ๐ฌ๐ข๐จ๐ง๐ฌ)
1๏ธโฃ Just allocating leadsโand considering the job done
Due to high volume, they only distribute leads; they don't nurture them.
2๏ธโฃ The sales team's remarks are not checked at all
What was discussed? What did the customer say? What's the next step?
Complete blackout.
3๏ธโฃ ZERO tracking of the number of follow-ups
According to research:
๐ 70% of conversions happen in the 5thโ10th follow-up
But 90% of salespeople drop the lead after 2 follow-ups.
4๏ธโฃ Incorrectly labeling lead sources
Which completely messes up the reporting.
5๏ธโฃ Not maintaining monthly Source Performance data
Which source is bringing in money, and which is burning it
This remains unknown.
6๏ธโฃ Right lead โ Right salesperson โ Right time
This is the most critical skill, but no training is provided.
โ ๐๐จ๐ฐ ๐ญ๐ก๐ ๐๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง - ๐ฐ๐ก๐ข๐๐ก, ๐๐๐ญ๐๐ซ ๐ข๐ฆ๐ฉ๐ฅ๐๐ฆ๐๐ง๐ญ๐๐ญ๐ข๐จ๐ง, ๐'๐ฏ๐ ๐ฌ๐๐๐ง ๐๐ฑ๐ฉ๐ฅ๐จ๐ฌ๐ข๐ฏ๐ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก ๐ข๐ง ๐ฆ๐๐ง๐ฒ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ๐๐ฌ
โ Tracks every lead
No lead should ever be โmissing.โ
โ Ensures immediate follow-up
As soon as a lead comes into the CRM โ the 5-minute rule should be implemented.
โ Daily CRM review and updates
Dead leads, pending leads, follow-ups & everything accounted for.
โ Source-wise reporting and clarity
So that money is spent in the right place.
โ The real goal of a Sales Coordinator:
๐ โEvery lead accounted for. Every lead resolvedโYES or NO.โ
๐งฉ Now you probably understand why I called the Sales Coordinator the โBackboneโโฆ
Weak backbone = Weak conversions
Strong backbone = Strong sales growth
If you are in real estate, Lead management, not lead generation, is your real revenue engine.
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